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Customer support manager Повна зайнятість
Please notice that it is a remote work.
Our company is looking for an experienced customer support manager, who can perfectly handle numerous customers’ requests through such online platforms as Amazon, eBay, Walmart, Shopify.
Main responsibilities:
- prepare Q&A templates;
- process customers’ requests in all supported channels: e-mails, direct messages;
- check corporate mailboxes;
- work with reviews;
- process orders;
- check the product listings information;
- update products knowledge base;
- report back on results on a regular daily/weekly/monthly basis.
Requirements:
- fluent English (written and spoken) is a must;
- strong written and communication skills;
- multitasking;
- stress resistance;
- experience in e-commerce customer support.
The goal is quantitative and qualitative processing of all incoming requests.