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Customer Support & Localisation Specialist Фріланс

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Viber - all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. At Viber, we connect people–no matter who they are, or where they are from. We dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses, and celebrities. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services.

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Viber is looking for a skilled Customer Support Specialist, who will also be helping us with the content localisation for the Ukrainian market.

 

What you can expect from the job:

  • Answer user reviews in Apple and Google Play stores and Facebook in Ukrainian and Russian languages
  • Assist users who have technical issues with the app using knowledge base and peers
  • Categorize and analyze reviews topics to reveal and escalate common problems to the development team
  • Localize content from English to Ukrainian: posts, chat-bots
  • Collaborate with other teams for maximum efficiency.

Required skills:

  • 2+ years of experience in Customer Support or SMM in Tech or e-commerce
  • Unstoppable desire to help people through meaningful communication
  • Ability to explain technical concepts in a simple and clear way
  • Excellent writing skills (Ukrainian and Russian)
  • Good English
  • Attention to the details and time management skills
  • Ability to determine the complex nature of the problem.

What we can offer:

  • Work in a truly international environment
  • Friendly peers who are always here to help
  • Fully remote work
  • Part-time flexible schedule (approx. 20 hours per week and potentially more in the future)
  • Contract work.

Про вакансію

  • Дата публікації:
  • Посада: Customer Support & Localisation Specialist
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