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Customer Support & Localisation Specialist Фріланс
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Viber is looking for a skilled Customer Support Specialist, who will also be helping us with the content localisation for the Ukrainian market.
What you can expect from the job:
- Answer user reviews in Apple and Google Play stores and Facebook in Ukrainian and Russian languages
- Assist users who have technical issues with the app using knowledge base and peers
- Categorize and analyze reviews topics to reveal and escalate common problems to the development team
- Localize content from English to Ukrainian: posts, chat-bots
- Collaborate with other teams for maximum efficiency.
Required skills:
- 2+ years of experience in Customer Support or SMM in Tech or e-commerce
- Unstoppable desire to help people through meaningful communication
- Ability to explain technical concepts in a simple and clear way
- Excellent writing skills (Ukrainian and Russian)
- Good English
- Attention to the details and time management skills
- Ability to determine the complex nature of the problem.
What we can offer:
- Work in a truly international environment
- Friendly peers who are always here to help
- Fully remote work
- Part-time flexible schedule (approx. 20 hours per week and potentially more in the future)
- Contract work.